What type of organisation are you?
Are you the company who makes a major difference in the collection of your debts each month, with effective policies and procedures, well-trained staff and clearly defined expectations?
Or, are you the company who makes minor improvements each month spending more time trying to sort queries that could have been avoided due to lack of effective policies and procedures, and staff who have no clear expectations?
If you are continually ‘putting out fires’ you increase the financial risk of extending credit. You spend too much time and effort dealing with the same issue and effectively lose profit along the way.
You also ultimately lose credibility. Efficiency within your organisation will gain the respect of your customers.
If all else fails, call the experts. We are here to help and enhance your business processes.